Retaining customers is all about keeping the love alive. Analyse churn metrics, ask for feedback, act on it, and maintain regular contact via various channels with incentivising content. And remember, keeping customers costs less than winning new ones.
Stories from our customers
Post scheduling
Today’s customers expect the businesses they deal with to have a strong social media presence. Schedule regular posts in advance so that they reach customers via the right channels at peak times. Learn more about your audience, keep relationships strong and increase brand awareness.
Monitor website traffic
Keeping track of website traffic and page views yields a variety of essential data, including dwell time and bounce rates. With this information at your fingertips, you’ll be able to keep in touch with you customers and learn more about them, which will help to shape strategies and future-proof your business.
Web chat automation
Real-time web chat means you can respond to your customers’ needs with one-to-one communication 24/7, meaning they’ll feel looked after and keep coming back for more.
Multi pipeline management
Managing prospects and customers who are at different points on the sales cycle is complex, time-consuming and opens up margins for error. Automating this process enables you to manage multiple pipelines at once.
Product and service line items
Expand your products and services without losing precious brand equity. These tools ensure that loyal customers understand you’re still the same company, with the same values and excellent customer service, as you grow.
Renewal automation
Renew contracts smoothly and efficiently and keep customers happy for the long term. By automating your renewal management you can stay on top of things and avoid annoying errors.
Business process automation
Automate complex processes and streamline your business. Prospa’s technology-enabled systems mean that you can increase service quality and delivery, while cutting costs.
